Solutions Partner Tiers & Requirements.

License revenue is the incremental annual recurring revenue generated by reselling Notion licenses attributable to the partner. Service revenue is the total dollar value a partner earns from services (e.g., implementation, migration, training, integrations) and is tracked separately from license revenue.

Notion Solutions Partners—across all tiers and tracks—must maintain the required role-based Notion Certifications and Badges to attain a new status (e.g., move up a level) and to retain their existing status (avoid level downgrade). Certifications are individual and non-transferable, tied to the person’s Notion account, and must be renewed every two years. Certified individuals must be employees or long-term contractors of the partner of record. Growing certified headcount typically correlates with higher Notion revenue, improved status, and expanded opportunities over time.

Customer satisfaction is a core driver of expansion and retention. Partner CSAT is measured via periodic email across the customer lifecycle (pre-sales, sales, onboarding, and ongoing success with the partner).

NRR is the percentage of revenue retained from existing customers over a period after churn/contraction and expansion—our company-level “north star”. For partners, we calculate NRR quarterly where sufficient signal exists, focusing on annual-plan accounts at or above $10,000 ARR. For partners in the Sell engagement model, NRR reflects performance on your owned accounts and may be used as a gating or tie-breaker metric in tiering.